Returns & Exchanges

Every fragrance we sell is 100% original and carefully inspected before it leaves our hands. Because of this, we don't encourage returns or exchanges for change of mind, but if something is genuinely wrong with your order, we will do everything we can to make it right.

Return Window

If there's an issue with your order, let us know within 24 hours of delivery.

When We'll Step In

We stand behind every order we send out. If you can show us there's a problem, the item arrived damaged, faulty, expired, or isn't what you ordered, we'll sort it out quickly, no questions asked.

To help us resolve it fast, please provide:

• Your order number
• A description of the issue
• Photos or video showing the problem (for damaged, faulty, or incorrect items)

Exchanges

Exchanges are considered only where there is a genuine issue with the product or order, such as receiving the wrong item or the wrong size. We do not offer exchanges for change of mind or preference.

Refund Policy

Once we've reviewed your claim and confirmed the issue, you can choose how you'd like to be made whole:

• A refund to your preferred payment method, or
• Store credit

Refunds are processed within 1 to 2 business days of approval.

How to Report an Issue

1. Contact us within 24 hours of delivery with your order number, a description of the issue, and supporting photos/video.
2. Our team will review your claim.
3. Where needed, we'll arrange a return of the item.
4. Once confirmed, we'll process your exchange or refund based on your preference.

Who Pays for Return Shipping

Where an issue is confirmed on our end (faulty, damaged, or incorrect item), we cover the cost of return shipping. Returns for reasons other than a confirmed issue are not accepted.

Need Help?

We're here for you. Reach our support team through:

• Email: hello@dabs.africa
• Phone: 09060563697