Frequently Asked Questions

Everything you need to know about shopping with DABS.

Have a question? Find answers to some of the most common questions about our products, orders, payments, delivery, returns, and more.

About DABS

What is DABS?

Are your perfumes original?

What brands do you sell?

Do you have all the products shown on your website in stock?

Products & Fragrances

How do I know which perfume is right for me?

What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

Do you sell testers?

Are the products sealed?

Orders

How do I place an order?

Can I order through WhatsApp?

Can I change or cancel my order after placing it?

How will I know if my order has been confirmed?

Payment

What payment methods do you accept?

Is it safe to pay online?

Do I need an account to place an order?

Delivery

Where do you deliver?

How long does delivery take?

When will my order be dispatched?

Can someone else receive my order?

What happens if I miss my delivery?

Returns & Exchanges

Can I return a perfume?

Can I exchange a product?

What if I receive the wrong product?

What if my order arrives damaged?

Pricing

Are the prices on the website the current prices?

Why can the price of a fragrance change?

Can I negotiate the price?

Customer Support

How can I contact DABS?

What are your customer support hours?

Can you help me choose a perfume?

Account & Website

I already bought from DABS before. Do I need to create a new account?

I forgot my password. What should I do?

Is my personal information safe?

Still Have a Question?

Can't find the answer you're looking for? We're happy to help.

Contact our customer support team and we'll assist you with your product, order, payment, delivery, or fragrance questions.

Need help finding your next scent? Just ask.